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F.A.Q. |
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We are a family owned business with over 20 years of retail experience under our belts. We work hard to locate quality merchandise and offer it to the public at a fair price. Please shop with the confidence that we will do our best to satisfy you within the limits of good business practices. We have shipped orders to every one of the 50 United States, Australia, Canada, China, Dominican Republic, England, Finland, Germany, Iraq, Ireland, Israel, Italy, Japan, New Zealand, Norway, Okinawa, Oman, Peru, Poland, Portugal, Puerto Rico, Scotland, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland and Turkey using the most economical means possible for the quickest, most reliable service. Our clients include individual collectors, banks, major theme parks, marching bands, museums, restaurants, hotels, vacation resorts, riding clubs, colleges, universities, advertising agencies, marketing companies, theatrical organizations, reenactors, government agencies, movie production companies, actors, stuntmen, and most importantly: you. Thanks for visiting our website. |
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| Q - Do you ship overseas? A - Yes, we ship World-Wide! To cover our costs and protect ourselves, these conditions must be met:
Our shipping costs are actual costs plus a small amount for boxes,
packing, etc. Note that certain items are forbidden to import to certain
countries. Check your local regulations before ordering please. We do not ship our replica firearms outside the U.S. All foreign purchases are done through PayPal only. Stateside, we ship UPS Ground or USPS Priority Mail except in extreme cases to save you money. We will ship UPS 2nd Day Air at your request and expense. After ordering, send us an email with your request to expedite shipment and we will reply
with an invoice for the additional expense, or call us with your VISA/MC during
normal business hours. Q - How long will my order take? A - Most orders received by 2:00 p.m. MST are shipped the same day from our Colorado location. We always do our very best to get your order to you quickly. Orders placed by U.S. mail and paid by check will take additional time. Use PayPal to get your items right away, or call us toll-free in the U.S. to order with VISA/MC/DISC/AMEX. Q - What's your return policy? A - You may return any unused purchase, complete with tags and original packing for replacement or exchange within 10 days at your expense. Special Purchases, Clearance, Final Sale Prices, CDs, DVDs and custom-made articles excepted. If your package arrives with visible damage, you can refuse it immediately. Just let us know so we can get a replacement out to you at once! We can not refund shipping expenses, including duties, tariffs and foreign taxes. Please call first to obtain a Return Authorization. Q - Do you protect my personal information? A - Absolutely! Our privacy policy is stated here. Q - Is there a minimum order? A - No. Q - Do you sell wholesale? A - No. And shame on any wholesaler who sells retail! Q - Do you buy Old West items? A - Yes. We are always interested in Old West photographs, replicas, patterns and memorabilia. Q - Do I have to order through PayPal? A - No, not at all. We prefer PayPal for the quickest, most reliable and economical payment processing, but you can order with Visa/MasterCard/Discover/AMEX by telephone, or send us a check or money order through snail mail. A link to our order form is on the main page. Please note that you do not need a PayPal account to order from us or to pay through PayPal. If you do not have a PayPal account, you will be given the option of starting one when you complete your purchase, but it is not necessary. Foreign buyers must go through PayPal. We do not accept phone orders from outside the U.S. Q - Can your firearm replicas be modified to fire? A - No. We sell only replicas for display and collectors' use. Modification of our offerings are dangerous and illegal. Q - The 'Add to Cart' buttons don't work on my browser. A - Be sure you are using 128-bit security in your web browser settings. PayPal will not work with anything less. If all else fails, please call Toll-Free with VISA/MC/DISC/AMEX (866)469-5454 or use the Mail Order form from the Main Page. We need your business! |
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Copyright © 2005-2008, Latham Trading Post. All rights reserved. |
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